Privacy Policy

Last Updated: May 2025

Plumb Vine (“we,” “us,” or “our”) operates the website located at https://plumbingvine.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information when you visit our website or contact us for services:

Personal Identification Information:

• Full name
• Phone number
• Email address
• Home or service address

Usage Data:

• IP address
• Browser type and version
• Pages visited on our website
• Date and time of your visit
• Referring website

Form Submissions:

• Service requests submitted through our contact or scheduling forms
• Any messages or details you voluntarily provide

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to service inquiries and schedule appointments
• To send appointment confirmations, service reminders, and follow-up communications
• To send SMS messages to customers who have opted in
• To improve our website and service offerings
• To comply with legal obligations
• To process payments where applicable

SMS Messaging

If you provide your phone number and opt in to receive text messages from Plumb Vine, we may send you SMS communications including appointment confirmations, scheduling updates, service reminders, and support responses.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at 480-608-0088 or info@plumbingvine.com. Message and data rates may apply.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to help us understand how visitors use our site. You may configure your browser to refuse cookies, but some features of the website may not function properly if you do so.

We may use third-party services such as Google Analytics that place their own cookies to collect usage data on our behalf.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

• With service providers who assist in operating our website or conducting our business, provided they agree to keep your information confidential
• When required by law, such as in response to a court order or government request
• To protect the rights, property, or safety of Plumb Vine, our customers, or others

We do not share your information with third parties for advertising or marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we dispose of it securely.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal obligations
• Opt out of SMS communications at any time by texting STOP
• Contact us with any privacy-related concerns

To exercise any of these rights, contact us at:

• Email: info@plumbingvine.com
• Phone: 480-608-0088

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Plumb Vine Phone: 480-608-0088 Email: info@plumbingvine.com Website: https://plumbingvine.com